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Within the wireless community, there has been a distinct shift in the 2nd and 3rd generations of handsets. Wholesalers are primarily outsourcing all of their repair and refurbishing work overseas. Viewtech knows that there is a viable need for domestic repair and refurbishment services. Why deal with outsourcing to Asia? Viewtech has built various repair and refurbishing programs to compete directly with the Asian markets. If you represent a company which has outsourced in the past you have probably encountered all of the following:
- Over Promise Under Deliver
- Quality is descent (only the first order)
- High Return Rate (they are refurbishing scrap… It’s bound to go bad)
- Delayed Delivery Dates (Delivery Dates are typically missed by 3-8 weeks)
- RMA (Good luck getting a credit)
- Cheapest possible Housings are Used
- Communication Barriers
- Uncontrolled Environments (Many times the workers are working out of their homes)
- ESN and Data Issues (ESN’s are found to be fraudulent)
- Improper Technical Work
When working with Viewtech, none of the above scenarios will happen.
- We Deliver what is promised. No questions asked
- Quality is our #1 priority
- Return rates often are less then 5%.
- 99% of the time we hit our targets. Typically the only delays are from procuring the parts.
- Fully automated RMA processes.
- The parts we use must pass our QC prior to being used for the job.
- We are domestic, you won’t have an issue with communication.
- Our Refurbishing and Software facilities are state of the art.
- Our technicians are industry molded. We understand cellular.
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